Last updated: October 15, 2026
We want you to be happy with kingtongsupportch.shop. Because our service is digital and activated right after payment, the following refund rules apply.
When you can get a refund
- The service does not work on a supported device and our support team could not fix the problem within 48 hours of your request.
- You were charged more than once for the same order.
- The request is made within 7 days of your purchase.
When a refund is not available
- You changed your mind after the subscription was activated and used.
- Problems caused by your internet connection, router or an unsupported device.
- The request is made after the 7-day period.
- The account was suspended for breaking our Terms of Service.
How to request a refund
- Email support@yourdomain.com with your order number and the email used for the purchase.
- Describe the problem and tell us which device and app you use.
- Our team will try to fix the issue first. If we cannot, we will approve your refund.
Processing time
Approved refunds are returned to your original payment method. Depending on your bank or payment provider, this can take 5 to 10 business days.
Chargebacks
Please contact us before opening a dispute with your bank. We can usually solve the problem faster, and a chargeback may lead to the suspension of your account.